Cancellation and Refund Policy

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

To cancel your order, please email us at info@neongram.in with your order details.

Refund Policy

We offer a 30-day refund policy for most products. If you are not satisfied with your purchase, you can request a refund within 30 days of delivery. Please note that certain items may be non-refundable or subject to restocking fees.

To request a refund, please email us at info@neongram.in with your order details and reason for the refund.

Return Policy

Returned items must be in their original condition, unused, and with all packaging and tags intact. Please include a copy of your receipt or proof of purchase with your return.

Returns should be sent to the following address:

Niongram
123 Park Street
Kolkata, West Bengal, India - 700016

Please note that return shipping costs are the responsibility of the customer.

Processing Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

If you have not received your refund within the expected timeframe, please contact your bank or credit card company, as it may take some time before your refund is officially posted.

Contact Information

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

Email: info@neongram.in

Address: 123 Park Street, Kolkata, West Bengal, India - 700016