Shipping and Delivery Policy

Shipping Methods

We offer various shipping methods to meet your needs, including standard and express shipping options. Shipping costs and delivery times will vary based on your location and the selected shipping method.

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may be longer. You will receive an email notification once your order has been shipped.

Delivery Time

Delivery times vary based on your location and the selected shipping method. Standard shipping typically takes 3-7 business days, while express shipping options are available for faster delivery. Please note that delivery times are estimates and may be affected by external factors such as weather conditions and carrier delays.

International Shipping

We offer international shipping to many countries. International shipping rates and delivery times will vary based on the destination. Please note that import duties and taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order. Please retain all packaging materials and damaged items for inspection.

Contact Information

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Email: info@neongram.in

Address: 123 Park Street, Kolkata, West Bengal, India - 700016